dialog with hostgatorcom and me.What a bunch of no good hosting provider REVIEWS!!!
Welcome To Live Chat
Print Rate And Exit
9:30:30 PM
Kaneko S
Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PM
Steve
Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PM
Steve
Luke B was helping me but we were disconnected :(
9:33:06 PM
Steve
if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PM
Steve
hello are you there Kaneko?
9:34:24 PM
Kaneko S
transferring...
9:34:36 PM
Steve
thanks :)
9:36:59 PM
Luke B
Ok, I'm here Steve.
9:37:33 PM
Steve
thanks bro..sorry i had an irate client..
9:37:46 PM
Luke B
No problem, what seems to be the issue today?
9:38:29 PM
Steve
so..can you help me with whitelisting my ip 121.54.58.241 in both my accounts?
9:38:55 PM
Steve
is seems that mod_security is the issue here
9:39:35 PM
Steve
i will repeat as follows:
9:39:37 PM
Steve
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:40:29 PM
Luke B
I'm going to start troubleshooting now, allow me a few minutes to get this process started.
9:40:32 PM
Steve
Hope that you out of over 20 techs can help me as i have been a customer for over 12 years now...
9:40:53 PM
Steve
thanks sir!
9:42:20 PM
Luke B
I'll try!
9:42:33 PM
Steve
I have been on suport over 20 times for this same issue..cant seem to get anywhere? i don't know whay such a simple request would take over 20 hrs of suppors time.. just saying.
9:44:50 PM
Steve
I know this is a "SIMPLE REQUEST" easily solved but it seems i have been given the runaround with support at HG! as well as many other customers having the same issue as posted in many different forms..i will elaborate if need be sir..
9:45:55 PM
Luke B
Sure go ahead, any details you have might help me troubleshoot this
9:46:55 PM
Steve
I hope your at a higher up position than just the simple "tech support" who seem to have no authority to make such adjustments in my accounts. Just saying..
9:47:02 PM
Steve
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:47:15 PM
Steve
copy of the details...
9:48:11 PM
Steve
this is as detailed as i can get..but i cant seem to get and answer from anyone here at your company sir...
9:48:33 PM
Steve
i cant get and answer..
9:49:36 PM
Steve
i Hope Sir Luke..that you can help me resolve this quickly and easyly..
9:54:13 PM
Luke B
Ok Steve, you are correct it does look like that IP address is blocked. Unfortunately its not something that I am able to resolve. The only recommendation that can be made is to contact your ISP and try to resolve this. I apologize for the inconvenience this causes you.
9:54:57 PM
Steve
then put me in touch with the person who can resolve my ip..
9:55:19 PM
Steve
did you read my reply?
9:55:52 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:56:01 PM
Steve
READ!!!!!!
9:56:26 PM
Steve
changing my ip is NOT AN OPTION!!!
9:57:04 PM
Luke B
I don't understand why changing the IP is not an option, that is a basic request that any ISP should provide for the very reason you are experiencing today.
9:57:12 PM
Steve
FIX MY PROBLEM OR I TRANSFER TO ANOTHER HOSTING COMPANY!!!
9:58:18 PM
Steve
2 options...fix it or i terminate 160 websites and go with another host...its that simple sir LUKE!
9:58:33 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:58:43 PM
Steve
READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
9:59:06 PM
Steve
(i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
9:59:14 PM
Luke B
Let me reach out and see if there's anything else I can do Steve. Hold on for me please
10:00:48 PM
Steve
(i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) this solution is useless.
10:00:48 PM
Steve
10:01:18 PM
Steve
DO YOU UNDERSTAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:01:46 PM
Luke B
Yes Steve, I understand. Let me see if there are any alternative resolutions that I can pursue for you. Hold on for me
10:02:01 PM
Steve
MY ISP REFUSES TO CHANGE THE IP!!!! OK DO YOU UNDERSTAND!!!
10:02:34 PM
Steve
I NEED THE IP WHITELISTED!!! DO YOU UNDERSTAND!!!!!!
10:03:05 PM
Steve
do you freaken understand?
10:04:33 PM
Luke B
Steve I understand what you are saying and I understand that you are very frustrated on this. Allow me some time to see if there is something that can be done for you.
10:05:57 PM
Steve
i will transfer al my domains 160 domains and destroy You Hostgator.com on social networks...all 20 chat sessions have been recorded..so everyone can read them. this is business...nothing personal..but if i cant get the PROBLEM RESOLVED!!! i will Cancel all my accounts!!! DO YOU UNDERSTAND!!!!!?????
10:08:21 PM
Steve
This is a simple request pleas whitelist my ip..ok? If your umn able to do this then i will transfer to another hosting company..IN GERMANY maybe 1und1.com wh sucks too..but im able to access my wp admin...
10:08:59 PM
Steve
im getting really pissed off now...i have been a customer for 12+ years..
10:09:02 PM
Luke B
Ok Steve, I've got a couple recommendations for how to handle this. These blocks are temporary
10:09:16 PM
Luke B
You can connect via VPN of Proxy for the time being while the blocks expire
10:09:47 PM
Luke B
Also if the ISP is unwilling to change your IP you can work with them to clean the IP off the blacklists
10:09:51 PM
Steve
either whitelist my ip 121.54.58.241 or i transfer all my 160 domains..
10:10:02 PM
Luke B
Here are the lists Blocked - see spamhaus.org/query/ip/121.54.58.241/32
Blocked - see spamcop.net/w3m?action=checkblock&ip=121.54.58.241
Blocked - see cbl.abuseat.org/lookup.cgi?ip=121.54.58.241
Blocked - see psbl.surriel.com/listing?ip=121.54.58.241
10:10:09 PM
Steve
yes and both are STUPID!!!
10:10:21 PM
Steve
both my isp and YOU!
10:10:50 PM
Steve
i thought you would be smarter that my ISP IN THE PHILIPPINES!!!
10:11:09 PM
Steve
but you just as STUPID and IGNORANT
10:11:21 PM
Steve
ok have it your way..
10:11:43 PM
Steve
I will go with another hosting company..
10:11:48 PM
Steve
ok?
10:12:02 PM
Steve
Ok with you LUKE!
10:12:37 PM
Steve
then you can explain to our sepieiors why you let a 12 yaer customer go..
10:12:47 PM
Steve
seniors
10:13:04 PM
Luke B
Steve, I'm trying to work with you.
10:13:14 PM
Steve
because you couldnt fix a simple problem
10:13:49 PM
Steve
no your not "trying to work with me" your telling me my ISP is to blame..
10:14:05 PM
Steve
yes i agree they suck...
10:14:20 PM
Luke B
Do you think they would work with you to get that IP off the blacklists?
10:14:27 PM
Steve
Im asking you to whitelist a simple ip address..
10:15:01 PM
Steve
good.then YOU CALL smart.com.ph and tell them to change my ip address..
10:15:13 PM
Steve
tey WONT!!!!!!
10:16:47 PM
Steve
put me with someone with authority in your company , a floor supervisor...im an ESCALATED!!! LONG TIME CUSTOMER!!!! I WANT A SUPERVISOR!!!! NOW!!!!
10:18:02 PM
Luke B
Ok Steve, I'm going to reach out to our Customer Service department and see what can be done
10:18:06 PM
Steve
YOU CALL smart.com.ph and have them change my ip address...LOL you will be talking to the most retarded company in the WORLD!]
10:18:08 PM
Steve
10:19:11 PM
Steve
Stop blaming my isp..its you..Hostgator.com i need to whitelist and IP address and your refusing to DO YOUR JOB!!!
10:19:57 PM
Steve
DO YOUR JOB SIR LUKE B and stop pointing your finger at my isp ok?
10:20:52 PM
Steve
SIMPLY WHITELIST MY IP ADDRESS!!!!! 121.54.58.241 SIMPLE!!!!! DUA your being a retard!!!
10:21:03 PM
Steve
just like my ISP!!!
10:21:31 PM
Steve
or put me with someone who can!
10:22:09 PM
Steve
if you cant whitelist me then forward me to a person that can ok?
10:22:19 PM
Steve
and stop wasting my time ok?
10:24:00 PM
Steve
GET ME A SUPERVISOR NOW!!!! If the supervisor cant help me then i leave Hostgator for good..last chance to GET THIS RIGHT!
10:24:31 PM
Luke B
I'm working with Customer Service right now on this issue Steve.
10:25:06 PM
Steve
160 domains and allot of really BAD feedback...it will take me 2 weeks to transfer all the domanins to another host...
10:27:13 PM
Steve
this si what you needed to do in the first place..this is what's called an "ESCALATION" with a 12 year customer im asking for a simple whitelist on 1 ip...MY GOD WTF do i need to do to get this done!!!!?????
10:28:24 PM
Steve
i am also recording this..this will either go on my blog or not..better to resolve this matter NOW!!!
Verified!
Send
Chat session #1
7:22:52 PM
Salah A
Welcome to Live Chat. My name is Salah. How may I help you today?
7:23:58 PM
Steve
Hi Salah...i hope you can help me with a small problem i having
7:24:08 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:25:04 PM
Steve
so maybe you will be able to help me?
7:25:42 PM
Steve
as i see many others are having the same problem with hostgator.com but with no resolution..huhuhuhu
7:28:46 PM
Steve
I have been a customer of yours for over 12 years..i would hate to move 160 websites to another host..but..its getting to the point that i cant do my job...PLEASE HELP ME :)
7:29:40 PM
Steve
still there?
7:29:59 PM
Steve
HELOOO HG?
7:30:19 PM
Steve
Still with me?
7:30:53 PM
Steve
HELOOOOOO?
7:31:03 PM
Steve
anyone there?
disconnected...
chat session #2 with hostgator
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
Verified!
Send
Chat Session #3
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
Verified!
Send
Chat session # 4
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
8:29:38 PM
Francisco D
One moment please while I investigate this issue for you.
8:30:05 PM
Steve
Thank you so much... Francisco...
8:30:23 PM
Steve
Thank you for all you help SIR!
Verified!
Send
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
8:29:38 PM
Francisco D
One moment please while I investigate this issue for you.
8:30:05 PM
Steve
Thank you so much... Francisco...
8:30:23 PM
Steve
Thank you for all you help SIR!
8:32:43 PM
Francisco D
That's not the way mod_security works. It doesn't block IP addresses, it blocks scripts/requests.
8:32:49 PM
Francisco D
Where can I see the mod_security error?
8:34:27 PM
Steve
philippineswebhosting.com/wp-admin under the ip address 121.54.58.241 which is currently BLOCKED by mod_security
8:35:42 PM
Steve
this is my MAIN resellers account as well as pwdmarketing.com which is also blocked by ip address 121.54.58.241 showing the same error on both accounts.
8:36:02 PM
Steve
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
8:36:31 PM
Francisco D
I will check the firewall for you, one moment please.
8:36:45 PM
Steve
Thank you sir
8:37:44 PM
Francisco D
The IP address "121.54.58.241" is not blocked in the firewall. I am checking your .htaccess now.
8:38:13 PM
Francisco D
Can you please try to log in now?
8:39:50 PM
Steve
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. Philippineswebhosting.com :) huhuhuhuhuhu
8:40:27 PM
Steve
philippineswebdesign.com/wp-login.php Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
8:40:43 PM
Steve
:(
8:41:12 PM
Steve
when i use hidemyass.com accepted...
8:41:54 PM
Francisco D
I am checking this for you.
8:41:58 PM
Francisco D
One moment please.
8:42:08 PM
Steve
so what your saying is i need to sign up with hidemyass.com to access my sights?
8:42:36 PM
Steve
thanks bro..
8:43:36 PM
Steve
im uper not understanding why you cant simply whitelist 121.54.58.241 im really not understanding this..
8:44:11 PM
Steve
121.54.58.241 whitelist in th gui for lenux...
8:45:32 PM
Steve
i have run apache servers before its so easy to whitelist an ip address...
8:46:03 PM
Francisco D
That IP address is not blocked in the IPtables. Please try to log in with another browser.
8:46:49 PM
Steve
let me clear cookies and history and try again..my appoligies..
8:47:12 PM
Francisco D
No problem, take your time.
8:47:44 PM
Steve
Thanks for hanging in there with me :)
8:48:15 PM
Francisco D
You're welcome.
chat session #5
Welcome To Live Chat
Print Rate And Exit
9:08:02 PM
Luke B
Thank you for contacting Live Chat! My name is Luke, and I will be your web hosting assistant today. How can I help you?
9:12:01 PM
Luke B
Are you still there?
9:14:59 PM
Luke B
This chat will now be terminated due to inactivity. If you need further assistance, please start a new chat session so we can help. If you experienced any technical difficulties, please consider leaving a note in your comment so we may work to improve our service for you. Take care and have a great day!
9:15:08 PM
System
This chat session has ended.
Verified! after 8 min but 20 min wait time?
Send
9:30:30 PM
Kaneko S
Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PM
Steve
Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PM
Steve
Luke B was helping me but we were disconnected :(
9:33:06 PM
Steve
if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PM
Steve
hello are you there Kaneko?
9:34:24 PM
Kaneko S
transferring...
9:34:36 PM
Steve
thanks :)
connecting to Luke B
Chat ID: 29899393 Initial Question: >>>> Existing Customer <<<< Package Type: Reseller | Issue: Technical Support - Logins & Passwords | Domain: philippineswebhosting.com
9:30:30 PMKaneko S Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PMSteve Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PMSteve Luke B was helping me but we were disconnected :(
9:33:06 PMSteve if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PMSteve hello are you there Kaneko?
9:34:24 PMKaneko S transferring...
9:34:36 PMSteve thanks :)
9:36:59 PMLuke B Ok, I'm here Steve.
9:37:33 PMSteve thanks bro..sorry i had an irate client..
9:37:46 PMLuke B No problem, what seems to be the issue today?
9:38:29 PMSteve so..can you help me with whitelisting my ip 121.54.58.241 in both my accounts?
9:38:55 PMSteve is seems that mod_security is the issue here
9:39:35 PMSteve i will repeat as follows:
9:39:37 PMSteve I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:40:29 PMLuke B I'm going to start troubleshooting now, allow me a few minutes to get this process started.
9:40:32 PMSteve Hope that you out of over 20 techs can help me as i have been a customer for over 12 years now...
9:40:53 PMSteve thanks sir!
9:42:20 PMLuke B I'll try!
9:42:33 PMSteve I have been on suport over 20 times for this same issue..cant seem to get anywhere? i don't know whay such a simple request would take over 20 hrs of suppors time.. just saying.
9:44:50 PMSteve I know this is a "SIMPLE REQUEST" easily solved but it seems i have been given the runaround with support at HG! as well as many other customers having the same issue as posted in many different forms..i will elaborate if need be sir..
9:45:55 PMLuke B Sure go ahead, any details you have might help me troubleshoot this
9:46:55 PMSteve I hope your at a higher up position than just the simple "tech support" who seem to have no authority to make such adjustments in my accounts. Just saying..
9:47:02 PMSteve I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:47:15 PMSteve copy of the details...
9:48:11 PMSteve this is as detailed as i can get..but i cant seem to get and answer from anyone here at your company sir...
9:48:33 PMSteve i cant get and answer..
9:49:36 PMSteve i Hope Sir Luke..that you can help me resolve this quickly and easyly..
9:54:13 PMLuke B Ok Steve, you are correct it does look like that IP address is blocked. Unfortunately its not something that I am able to resolve. The only recommendation that can be made is to contact your ISP and try to resolve this. I apologize for the inconvenience this causes you.
9:54:57 PMSteve then put me in touch with the person who can resolve my ip..
9:55:19 PMSteve did you read my reply?
9:55:52 PMSteve this is my ip address 121.54.58.241 I cannot access my wordpress dashboard at www.philippineswebhosting.com/wp-admin/ I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:56:01 PMSteve READ!!!!!!
9:56:26 PMSteve changing my ip is NOT AN OPTION!!!
9:57:04 PMLuke B I don't understand why changing the IP is not an option, that is a basic request that any ISP should provide for the very reason you are experiencing today.
9:57:12 PMSteve FIX MY PROBLEM OR I TRANSFER TO ANOTHER HOSTING COMPANY!!!
9:58:18 PMSteve 2 options...fix it or i terminate 160 websites and go with another host...its that simple sir LUKE!
9:58:33 PMSteve this is my ip address 121.54.58.241 I cannot access my wordpress dashboard at www.philippineswebhosting.com/wp-admin/ I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:58:43 PMSteve READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
9:59:06 PMSteve (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
9:59:14 PMLuke B Let me reach out and see if there's anything else I can do Steve. Hold on for me please
10:00:48 PMSteve (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) this solution is useless.
10:00:48 PMSteve
10:01:18 PMSteve DO YOU UNDERSTAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:01:46 PMLuke B Yes Steve, I understand. Let me see if there are any alternative resolutions that I can pursue for you. Hold on for me
10:02:01 PMSteve MY ISP REFUSES TO CHANGE THE IP!!!! OK DO YOU UNDERSTAND!!!
10:02:34 PMSteve I NEED THE IP WHITELISTED!!! DO YOU UNDERSTAND!!!!!!
10:03:05 PMSteve do you freaken understand?
10:04:33 PMLuke B Steve I understand what you are saying and I understand that you are very frustrated on this. Allow me some time to see if there is something that can be done for you.
10:05:57 PMSteve i will transfer al my domains 160 domains and destroy You Hostgator.com on social networks...all 20 chat sessions have been recorded..so everyone can read them. this is business...nothing personal..but if i cant get the PROBLEM RESOLVED!!! i will Cancel all my accounts!!! DO YOU UNDERSTAND!!!!!?????
10:08:21 PMSteve This is a simple request pleas whitelist my ip..ok? If your umn able to do this then i will transfer to another hosting company..IN GERMANY maybe 1und1.com wh sucks too..but im able to access my wp admin...
10:08:59 PMSteve im getting really pissed off now...i have been a customer for 12+ years..
10:09:02 PMLuke B Ok Steve, I've got a couple recommendations for how to handle this. These blocks are temporary
10:09:16 PMLuke B You can connect via VPN of Proxy for the time being while the blocks expire
10:09:47 PMLuke B Also if the ISP is unwilling to change your IP you can work with them to clean the IP off the blacklists
10:09:51 PMSteve either whitelist my ip 121.54.58.241 or i transfer all my 160 domains..
10:10:02 PMLuke B Here are the lists Blocked - see http://www.spamhaus.org/query/ip/121.54.58.241/32 Blocked - see http://www.spamcop.net/w3m?action=checkblock&ip=121.54.58.241 Blocked - see http://cbl.abuseat.org/lookup.cgi?ip=121.54.58.241 Blocked - see http://psbl.surriel.com/listing?ip=121.54.58.241
10:10:09 PMSteve yes and both are STUPID!!!
10:10:21 PMSteve both my isp and YOU!
10:10:50 PMSteve i thought you would be smarter that my ISP IN THE PHILIPPINES!!!
10:11:09 PMSteve but you just as STUPID and IGNORANT
10:11:21 PMSteve ok have it your way..
10:11:43 PMSteve I will go with another hosting company..
10:11:48 PMSteve ok?
10:12:02 PMSteve Ok with you LUKE!
10:12:37 PMSteve then you can explain to our sepieiors why you let a 12 yaer customer go..
10:12:47 PMSteve seniors
10:13:04 PMLuke B Steve, I'm trying to work with you.
10:13:14 PMSteve because you couldnt fix a simple problem
10:13:49 PMSteve no your not "trying to work with me" your telling me my ISP is to blame..
10:14:05 PMSteve yes i agree they suck...
10:14:20 PMLuke B Do you think they would work with you to get that IP off the blacklists?
10:14:27 PMSteve Im asking you to whitelist a simple ip address..
10:15:01 PMSteve good.then YOU CALL smart.com.ph and tell them to change my ip address..
10:15:13 PMSteve tey WONT!!!!!!
10:16:47 PMSteve put me with someone with authority in your company , a floor supervisor...im an ESCALATED!!! LONG TIME CUSTOMER!!!! I WANT A SUPERVISOR!!!! NOW!!!!
10:18:02 PMLuke B Ok Steve, I'm going to reach out to our Customer Service department and see what can be done
10:18:06 PMSteve YOU CALL smart.com.ph and have them change my ip address...LOL you will be talking to the most retarded company in the WORLD!]
10:18:08 PMSteve
10:19:11 PMSteve Stop blaming my isp..its you..Hostgator.com i need to whitelist and IP address and your refusing to DO YOUR JOB!!!
10:19:57 PMSteve DO YOUR JOB SIR LUKE B and stop pointing your finger at my isp ok?
10:20:52 PMSteve SIMPLY WHITELIST MY IP ADDRESS!!!!! 121.54.58.241 SIMPLE!!!!! DUA your being a retard!!!
10:21:03 PMSteve just like my ISP!!!
10:21:31 PMSteve or put me with someone who can!
10:22:09 PMSteve if you cant whitelist me then forward me to a person that can ok?
10:22:19 PMSteve and stop wasting my time ok?
10:24:00 PMSteve GET ME A SUPERVISOR NOW!!!! If the supervisor cant help me then i leave Hostgator for good..last chance to GET THIS RIGHT!
10:24:31 PMLuke B I'm working with Customer Service right now on this issue Steve.
10:25:06 PMSteve 160 domains and allot of really BAD feedback...it will take me 2 weeks to transfer all the domanins to another host...
10:27:13 PMSteve this si what you needed to do in the first place..this is what's called an "ESCALATION" with a 12 year customer im asking for a simple whitelist on 1 ip...MY GOD WTF do i need to do to get this done!!!!?????
10:28:24 PMSteve i am also recording this..this will either go on my blog or not..better to resolve this matter NOW!!!
10:29:25 PMLuke B Ok Steve can you try to login using this link? philippineswebhosting.com/wp-login.php
10:30:27 PMSteve Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
10:31:00 PMLuke B Ok thank you for trying that for me Steve
10:31:05 PMSteve i have 1 50mb connection here fiboroptic i pay 400usd a month for this connection\
10:31:21 PMSteve i dont think you understand
10:31:49 PMSteve i need this ip WHITELISTED!!!!!!!~!~!@!@#@$%$%#!@!!@@!@@##@@!$$#@
10:32:01 PMSteve do you understand?
10:32:20 PMSteve or im done with you
10:32:31 PMSteve simple as i can put it
10:32:57 PMSteve whitelist this ip or im done with HG after 12 years
10:32:58 PMSteve
10:33:15 PMSteve UNDERSTAND!!!!!!!!
10:33:26 PMLuke B Thank you for that again Steve, we are hammering around some potential fixes in the background. Andrew is reviewing this in preparation for taking the chat, bear with us a moment.
10:33:37 PMSteve maybe that doest matter to you?
10:33:52 PMSteve bS
10:34:37 PMLuke B Steve I'm transferring you to Andrew now, he is going to handle you from here on out
10:35:11 PMSteve Im a Linux programmer...im not stupid...ok..its simple..i just need to talk to the right people..and oviously your NOT THEM!!!
10:35:38 PMSteve stop transfering me..my god
10:36:01 PMAndrew M My name is Andrew from our Customer Service Management department. I certainly apologize on behalf of HostGator for any frustrations related to the issues with accessing your wordpress admin panel at http://www.philippineswebhosting.com/wp-admin
10:36:25 PMSteve your techs are ill trained...
10:37:27 PMAndrew M Can you please clear your browser history and cache and try to access http://www.philippineswebhosting.com/wp-admin ? I have added some code to the .htaccess that could possibly address the error you were reporting.
10:37:40 PMSteve are you a lennox programer oh...please say you are..
10:38:04 PMAndrew M No I am not. I am the supervisor on duty.
10:38:59 PMSteve my god your team is ill equipped to handle situations regarding any lennox programing :(
10:39:34 PMAndrew M We do not provide direct coding support but I did look into the error you reported and did not see any mod_security rules being hit on the server. I did find information about the error through wordpress' support and I have potentially corrected this issue. It is quite difficult correct an issue we are not able to recreate because we were not seeing any errors when attempting to access the wordpress admin panel at http://www.philippineswebhosting.com/wp-admin
10:40:00 PMSteve oh so your the person who relays the concerns to the lennox programmers? hmmmmm
10:40:26 PMAndrew M We are not programmers. We do not offer direct support of coding issues. We certainly can assist with troubleshooting but most coding issues are outside of the scope of our support. Were you able to test http://www.philippineswebhosting.com/wp-admin again after clearing your history and cache?
10:40:28 PMSteve no its simple if your a programmer like me..
10:41:20 PMSteve so sad but NO Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. still Blocked by Mod_security
10:41:49 PMAndrew M I have gone through the error logs and no mod_security rules are being hit currently.
10:44:18 PMSteve my suggestion to you MR floor supervisor is to hire lennox programmers who know their stuff..just good advice..Obviously they don't know anything about mod_security and cant do their job ...MR FLOOR SUPERVISOR!!!
10:46:46 PMSteve I was a FLOOR SUPERVISOR for 4 years a DELL COMPUTERS!!! I know what your techs should know...and obviously they do not..know or are got given the TOOLS TO DO THEIR JOB PROPERLY!!!
10:46:46 PMAndrew M May I please have a moment I am looking into the logs further as I was unable to find any mod_security rules being blocked at this time.
10:48:14 PMSteve well look into the ip address 121.54.58.241 it seems to be blocked within your hosting company...
10:48:37 PMSteve research it 121.54.58.241
10:48:41 PMAndrew M Your IP address 121.54.58.241 is currently not being blocked on the server. It is not in the IP table for blocks at this time.
10:49:05 PMSteve is in spamhaus i know and other lists
10:50:12 PMAndrew M Spamhaus is not HostGator. That is a email blacklist that is not even used by hosting companies. That would not cause any issues with the website. If that was a related issue it would most likely cause issues with sending and receiving emails. It would not cause an error that references mod_security rules.
10:50:27 PMSteve REALLY? then why cant i log into ANY of my accounts via WordPress Admin ??? Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
10:51:09 PMAndrew M I am currently still investigating this error but I do know 100% that spamhaus and other RLB is not related to this issue as that would only relate to email issues.
10:51:48 PMAndrew M Also please attempt to try http://philippineswebhosting.com/wp-admin to recreate the error. It does seem a mod_security rule was found that was only being hit by your IP address 121.54.58.241
10:51:48 PMSteve MOD_SECURITY comes from the server and can only be resolved by IP whitelisting lol which im REQUESTING!!!!!!!!!!
10:52:05 PMAndrew M I have whitelisted this mod_security rule at this time. Can you please test this out?
10:52:38 PMAndrew M IP addresses are not whitelisted for mod_security rules. The rule that is hit gets whitelisted.
10:52:43 PMAndrew M Please test this out now.
10:53:49 PMSteve THEN WHITELIST IT IN THE SERVER YOU IDIOTS!!!! DO YOU UNDERSTAND!!! OR ARE YOU RETARDED!!! and don't know how to whitelist ip's in Linux servers...are you really that stupid?
10:54:27 PMAndrew M Please keep this chat professional. I am not retarded or stupid. I am attempting to assist you.
10:54:35 PMSteve oh....ad me to the gui...i will help you solve the problem...
10:54:37 PMAndrew M Have you tested this out yet as I have whitelisted this rule.
10:55:10 PMSteve oviously if you ont know your own servers
10:55:20 PMSteve dont
10:55:52 PMAndrew M If this chat can not stay professional it will be ended. I have whitelisted the mod_security rule your IP address was hitting. Have you tested this out to see if you are getting this error still?
10:56:01 PMSteve would you like me to reffernce the prosedure for your admin?
10:56:11 PMAndrew M That is not required.
10:56:25 PMAndrew M Can you please answer the question I have asked you
10:56:32 PMSteve really?
10:56:43 PMAndrew M Have you tested this out since we have whitelisted the mod_security rule?
10:59:21 PMSteve yes it seems that you have solved the problem now...after countless sessions with support...my problem now is why you coulding to this with a SIMPLE TICKET? well i guess as my mother said. "THE SQUEAKY WHEEL GETS THE OIL" but we all know that is NOT THE WAY TO DO BUSINESS!!!
10:59:36 PMAndrew M Great. Do you have any other questions for me today?
11:01:06 PMSteve NO and i will post all my 20 inquires on my blog...i have recorded every chat..my question was why would it take 20 chat sessions to get a simple thisng like whitelisting and ip done?
11:01:34 PMAndrew M Have a nice day. Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out.
WHY? IS SO SIMPLE IT SHOULD HAVE BEEN DONE 2 MONTHS AGO..
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Monday, August 8, 2016
Think HostGator Sucks? Here's your proof that they DONT CARE
dialog with hostgatorcom and me.What a bunch of no good hosting provider REVIEWS!!!
Welcome To Live Chat
Print Rate And Exit
9:30:30 PM
Kaneko S
Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PM
Steve
Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PM
Steve
Luke B was helping me but we were disconnected :(
9:33:06 PM
Steve
if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PM
Steve
hello are you there Kaneko?
9:34:24 PM
Kaneko S
transferring...
9:34:36 PM
Steve
thanks :)
9:36:59 PM
Luke B
Ok, I'm here Steve.
9:37:33 PM
Steve
thanks bro..sorry i had an irate client..
9:37:46 PM
Luke B
No problem, what seems to be the issue today?
9:38:29 PM
Steve
so..can you help me with whitelisting my ip 121.54.58.241 in both my accounts?
9:38:55 PM
Steve
is seems that mod_security is the issue here
9:39:35 PM
Steve
i will repeat as follows:
9:39:37 PM
Steve
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:40:29 PM
Luke B
I'm going to start troubleshooting now, allow me a few minutes to get this process started.
9:40:32 PM
Steve
Hope that you out of over 20 techs can help me as i have been a customer for over 12 years now...
9:40:53 PM
Steve
thanks sir!
9:42:20 PM
Luke B
I'll try!
9:42:33 PM
Steve
I have been on suport over 20 times for this same issue..cant seem to get anywhere? i don't know whay such a simple request would take over 20 hrs of suppors time.. just saying.
9:44:50 PM
Steve
I know this is a "SIMPLE REQUEST" easily solved but it seems i have been given the runaround with support at HG! as well as many other customers having the same issue as posted in many different forms..i will elaborate if need be sir..
9:45:55 PM
Luke B
Sure go ahead, any details you have might help me troubleshoot this
9:46:55 PM
Steve
I hope your at a higher up position than just the simple "tech support" who seem to have no authority to make such adjustments in my accounts. Just saying..
9:47:02 PM
Steve
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:47:15 PM
Steve
copy of the details...
9:48:11 PM
Steve
this is as detailed as i can get..but i cant seem to get and answer from anyone here at your company sir...
9:48:33 PM
Steve
i cant get and answer..
9:49:36 PM
Steve
i Hope Sir Luke..that you can help me resolve this quickly and easyly..
9:54:13 PM
Luke B
Ok Steve, you are correct it does look like that IP address is blocked. Unfortunately its not something that I am able to resolve. The only recommendation that can be made is to contact your ISP and try to resolve this. I apologize for the inconvenience this causes you.
9:54:57 PM
Steve
then put me in touch with the person who can resolve my ip..
9:55:19 PM
Steve
did you read my reply?
9:55:52 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:56:01 PM
Steve
READ!!!!!!
9:56:26 PM
Steve
changing my ip is NOT AN OPTION!!!
9:57:04 PM
Luke B
I don't understand why changing the IP is not an option, that is a basic request that any ISP should provide for the very reason you are experiencing today.
9:57:12 PM
Steve
FIX MY PROBLEM OR I TRANSFER TO ANOTHER HOSTING COMPANY!!!
9:58:18 PM
Steve
2 options...fix it or i terminate 160 websites and go with another host...its that simple sir LUKE!
9:58:33 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:58:43 PM
Steve
READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
9:59:06 PM
Steve
(i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
9:59:14 PM
Luke B
Let me reach out and see if there's anything else I can do Steve. Hold on for me please
10:00:48 PM
Steve
(i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) this solution is useless.
10:00:48 PM
Steve
10:01:18 PM
Steve
DO YOU UNDERSTAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:01:46 PM
Luke B
Yes Steve, I understand. Let me see if there are any alternative resolutions that I can pursue for you. Hold on for me
10:02:01 PM
Steve
MY ISP REFUSES TO CHANGE THE IP!!!! OK DO YOU UNDERSTAND!!!
10:02:34 PM
Steve
I NEED THE IP WHITELISTED!!! DO YOU UNDERSTAND!!!!!!
10:03:05 PM
Steve
do you freaken understand?
10:04:33 PM
Luke B
Steve I understand what you are saying and I understand that you are very frustrated on this. Allow me some time to see if there is something that can be done for you.
10:05:57 PM
Steve
i will transfer al my domains 160 domains and destroy You Hostgator.com on social networks...all 20 chat sessions have been recorded..so everyone can read them. this is business...nothing personal..but if i cant get the PROBLEM RESOLVED!!! i will Cancel all my accounts!!! DO YOU UNDERSTAND!!!!!?????
10:08:21 PM
Steve
This is a simple request pleas whitelist my ip..ok? If your umn able to do this then i will transfer to another hosting company..IN GERMANY maybe 1und1.com wh sucks too..but im able to access my wp admin...
10:08:59 PM
Steve
im getting really pissed off now...i have been a customer for 12+ years..
10:09:02 PM
Luke B
Ok Steve, I've got a couple recommendations for how to handle this. These blocks are temporary
10:09:16 PM
Luke B
You can connect via VPN of Proxy for the time being while the blocks expire
10:09:47 PM
Luke B
Also if the ISP is unwilling to change your IP you can work with them to clean the IP off the blacklists
10:09:51 PM
Steve
either whitelist my ip 121.54.58.241 or i transfer all my 160 domains..
10:10:02 PM
Luke B
Here are the lists Blocked - see spamhaus.org/query/ip/121.54.58.241/32
Blocked - see spamcop.net/w3m?action=checkblock&ip=121.54.58.241
Blocked - see cbl.abuseat.org/lookup.cgi?ip=121.54.58.241
Blocked - see psbl.surriel.com/listing?ip=121.54.58.241
10:10:09 PM
Steve
yes and both are STUPID!!!
10:10:21 PM
Steve
both my isp and YOU!
10:10:50 PM
Steve
i thought you would be smarter that my ISP IN THE PHILIPPINES!!!
10:11:09 PM
Steve
but you just as STUPID and IGNORANT
10:11:21 PM
Steve
ok have it your way..
10:11:43 PM
Steve
I will go with another hosting company..
10:11:48 PM
Steve
ok?
10:12:02 PM
Steve
Ok with you LUKE!
10:12:37 PM
Steve
then you can explain to our sepieiors why you let a 12 yaer customer go..
10:12:47 PM
Steve
seniors
10:13:04 PM
Luke B
Steve, I'm trying to work with you.
10:13:14 PM
Steve
because you couldnt fix a simple problem
10:13:49 PM
Steve
no your not "trying to work with me" your telling me my ISP is to blame..
10:14:05 PM
Steve
yes i agree they suck...
10:14:20 PM
Luke B
Do you think they would work with you to get that IP off the blacklists?
10:14:27 PM
Steve
Im asking you to whitelist a simple ip address..
10:15:01 PM
Steve
good.then YOU CALL smart.com.ph and tell them to change my ip address..
10:15:13 PM
Steve
tey WONT!!!!!!
10:16:47 PM
Steve
put me with someone with authority in your company , a floor supervisor...im an ESCALATED!!! LONG TIME CUSTOMER!!!! I WANT A SUPERVISOR!!!! NOW!!!!
10:18:02 PM
Luke B
Ok Steve, I'm going to reach out to our Customer Service department and see what can be done
10:18:06 PM
Steve
YOU CALL smart.com.ph and have them change my ip address...LOL you will be talking to the most retarded company in the WORLD!]
10:18:08 PM
Steve
10:19:11 PM
Steve
Stop blaming my isp..its you..Hostgator.com i need to whitelist and IP address and your refusing to DO YOUR JOB!!!
10:19:57 PM
Steve
DO YOUR JOB SIR LUKE B and stop pointing your finger at my isp ok?
10:20:52 PM
Steve
SIMPLY WHITELIST MY IP ADDRESS!!!!! 121.54.58.241 SIMPLE!!!!! DUA your being a retard!!!
10:21:03 PM
Steve
just like my ISP!!!
10:21:31 PM
Steve
or put me with someone who can!
10:22:09 PM
Steve
if you cant whitelist me then forward me to a person that can ok?
10:22:19 PM
Steve
and stop wasting my time ok?
10:24:00 PM
Steve
GET ME A SUPERVISOR NOW!!!! If the supervisor cant help me then i leave Hostgator for good..last chance to GET THIS RIGHT!
10:24:31 PM
Luke B
I'm working with Customer Service right now on this issue Steve.
10:25:06 PM
Steve
160 domains and allot of really BAD feedback...it will take me 2 weeks to transfer all the domanins to another host...
10:27:13 PM
Steve
this si what you needed to do in the first place..this is what's called an "ESCALATION" with a 12 year customer im asking for a simple whitelist on 1 ip...MY GOD WTF do i need to do to get this done!!!!?????
10:28:24 PM
Steve
i am also recording this..this will either go on my blog or not..better to resolve this matter NOW!!!
Verified!
Send
Chat session #1
7:22:52 PM
Salah A
Welcome to Live Chat. My name is Salah. How may I help you today?
7:23:58 PM
Steve
Hi Salah...i hope you can help me with a small problem i having
7:24:08 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:25:04 PM
Steve
so maybe you will be able to help me?
7:25:42 PM
Steve
as i see many others are having the same problem with hostgator.com but with no resolution..huhuhuhu
7:28:46 PM
Steve
I have been a customer of yours for over 12 years..i would hate to move 160 websites to another host..but..its getting to the point that i cant do my job...PLEASE HELP ME :)
7:29:40 PM
Steve
still there?
7:29:59 PM
Steve
HELOOO HG?
7:30:19 PM
Steve
Still with me?
7:30:53 PM
Steve
HELOOOOOO?
7:31:03 PM
Steve
anyone there?
disconnected...
chat session #2 with hostgator
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
Verified!
Send
Chat Session #3
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
Verified!
Send
Chat session # 4
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
8:29:38 PM
Francisco D
One moment please while I investigate this issue for you.
8:30:05 PM
Steve
Thank you so much... Francisco...
8:30:23 PM
Steve
Thank you for all you help SIR!
Verified!
Send
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
8:29:38 PM
Francisco D
One moment please while I investigate this issue for you.
8:30:05 PM
Steve
Thank you so much... Francisco...
8:30:23 PM
Steve
Thank you for all you help SIR!
8:32:43 PM
Francisco D
That's not the way mod_security works. It doesn't block IP addresses, it blocks scripts/requests.
8:32:49 PM
Francisco D
Where can I see the mod_security error?
8:34:27 PM
Steve
philippineswebhosting.com/wp-admin under the ip address 121.54.58.241 which is currently BLOCKED by mod_security
8:35:42 PM
Steve
this is my MAIN resellers account as well as pwdmarketing.com which is also blocked by ip address 121.54.58.241 showing the same error on both accounts.
8:36:02 PM
Steve
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
8:36:31 PM
Francisco D
I will check the firewall for you, one moment please.
8:36:45 PM
Steve
Thank you sir
8:37:44 PM
Francisco D
The IP address "121.54.58.241" is not blocked in the firewall. I am checking your .htaccess now.
8:38:13 PM
Francisco D
Can you please try to log in now?
8:39:50 PM
Steve
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. Philippineswebhosting.com :) huhuhuhuhuhu
8:40:27 PM
Steve
philippineswebdesign.com/wp-login.php Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
8:40:43 PM
Steve
:(
8:41:12 PM
Steve
when i use hidemyass.com accepted...
8:41:54 PM
Francisco D
I am checking this for you.
8:41:58 PM
Francisco D
One moment please.
8:42:08 PM
Steve
so what your saying is i need to sign up with hidemyass.com to access my sights?
8:42:36 PM
Steve
thanks bro..
8:43:36 PM
Steve
im uper not understanding why you cant simply whitelist 121.54.58.241 im really not understanding this..
8:44:11 PM
Steve
121.54.58.241 whitelist in th gui for lenux...
8:45:32 PM
Steve
i have run apache servers before its so easy to whitelist an ip address...
8:46:03 PM
Francisco D
That IP address is not blocked in the IPtables. Please try to log in with another browser.
8:46:49 PM
Steve
let me clear cookies and history and try again..my appoligies..
8:47:12 PM
Francisco D
No problem, take your time.
8:47:44 PM
Steve
Thanks for hanging in there with me :)
8:48:15 PM
Francisco D
You're welcome.
chat session #5
Welcome To Live Chat
Print Rate And Exit
9:08:02 PM
Luke B
Thank you for contacting Live Chat! My name is Luke, and I will be your web hosting assistant today. How can I help you?
9:12:01 PM
Luke B
Are you still there?
9:14:59 PM
Luke B
This chat will now be terminated due to inactivity. If you need further assistance, please start a new chat session so we can help. If you experienced any technical difficulties, please consider leaving a note in your comment so we may work to improve our service for you. Take care and have a great day!
9:15:08 PM
System
This chat session has ended.
Verified! after 8 min but 20 min wait time?
Send
9:30:30 PM
Kaneko S
Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PM
Steve
Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PM
Steve
Luke B was helping me but we were disconnected :(
9:33:06 PM
Steve
if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PM
Steve
hello are you there Kaneko?
9:34:24 PM
Kaneko S
transferring...
9:34:36 PM
Steve
thanks :)
connecting to Luke B
Chat ID: 29899393 Initial Question: >>>> Existing Customer <<<< Package Type: Reseller | Issue: Technical Support - Logins & Passwords | Domain: philippineswebhosting.com
9:30:30 PMKaneko S Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PMSteve Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PMSteve Luke B was helping me but we were disconnected :(
9:33:06 PMSteve if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PMSteve hello are you there Kaneko?
9:34:24 PMKaneko S transferring...
9:34:36 PMSteve thanks :)
9:36:59 PMLuke B Ok, I'm here Steve.
9:37:33 PMSteve thanks bro..sorry i had an irate client..
9:37:46 PMLuke B No problem, what seems to be the issue today?
9:38:29 PMSteve so..can you help me with whitelisting my ip 121.54.58.241 in both my accounts?
9:38:55 PMSteve is seems that mod_security is the issue here
9:39:35 PMSteve i will repeat as follows:
9:39:37 PMSteve I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:40:29 PMLuke B I'm going to start troubleshooting now, allow me a few minutes to get this process started.
9:40:32 PMSteve Hope that you out of over 20 techs can help me as i have been a customer for over 12 years now...
9:40:53 PMSteve thanks sir!
9:42:20 PMLuke B I'll try!
9:42:33 PMSteve I have been on suport over 20 times for this same issue..cant seem to get anywhere? i don't know whay such a simple request would take over 20 hrs of suppors time.. just saying.
9:44:50 PMSteve I know this is a "SIMPLE REQUEST" easily solved but it seems i have been given the runaround with support at HG! as well as many other customers having the same issue as posted in many different forms..i will elaborate if need be sir..
9:45:55 PMLuke B Sure go ahead, any details you have might help me troubleshoot this
9:46:55 PMSteve I hope your at a higher up position than just the simple "tech support" who seem to have no authority to make such adjustments in my accounts. Just saying..
9:47:02 PMSteve I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:47:15 PMSteve copy of the details...
9:48:11 PMSteve this is as detailed as i can get..but i cant seem to get and answer from anyone here at your company sir...
9:48:33 PMSteve i cant get and answer..
9:49:36 PMSteve i Hope Sir Luke..that you can help me resolve this quickly and easyly..
9:54:13 PMLuke B Ok Steve, you are correct it does look like that IP address is blocked. Unfortunately its not something that I am able to resolve. The only recommendation that can be made is to contact your ISP and try to resolve this. I apologize for the inconvenience this causes you.
9:54:57 PMSteve then put me in touch with the person who can resolve my ip..
9:55:19 PMSteve did you read my reply?
9:55:52 PMSteve this is my ip address 121.54.58.241 I cannot access my wordpress dashboard at www.philippineswebhosting.com/wp-admin/ I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:56:01 PMSteve READ!!!!!!
9:56:26 PMSteve changing my ip is NOT AN OPTION!!!
9:57:04 PMLuke B I don't understand why changing the IP is not an option, that is a basic request that any ISP should provide for the very reason you are experiencing today.
9:57:12 PMSteve FIX MY PROBLEM OR I TRANSFER TO ANOTHER HOSTING COMPANY!!!
9:58:18 PMSteve 2 options...fix it or i terminate 160 websites and go with another host...its that simple sir LUKE!
9:58:33 PMSteve this is my ip address 121.54.58.241 I cannot access my wordpress dashboard at www.philippineswebhosting.com/wp-admin/ I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:58:43 PMSteve READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
9:59:06 PMSteve (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
9:59:14 PMLuke B Let me reach out and see if there's anything else I can do Steve. Hold on for me please
10:00:48 PMSteve (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) this solution is useless.
10:00:48 PMSteve
10:01:18 PMSteve DO YOU UNDERSTAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:01:46 PMLuke B Yes Steve, I understand. Let me see if there are any alternative resolutions that I can pursue for you. Hold on for me
10:02:01 PMSteve MY ISP REFUSES TO CHANGE THE IP!!!! OK DO YOU UNDERSTAND!!!
10:02:34 PMSteve I NEED THE IP WHITELISTED!!! DO YOU UNDERSTAND!!!!!!
10:03:05 PMSteve do you freaken understand?
10:04:33 PMLuke B Steve I understand what you are saying and I understand that you are very frustrated on this. Allow me some time to see if there is something that can be done for you.
10:05:57 PMSteve i will transfer al my domains 160 domains and destroy You Hostgator.com on social networks...all 20 chat sessions have been recorded..so everyone can read them. this is business...nothing personal..but if i cant get the PROBLEM RESOLVED!!! i will Cancel all my accounts!!! DO YOU UNDERSTAND!!!!!?????
10:08:21 PMSteve This is a simple request pleas whitelist my ip..ok? If your umn able to do this then i will transfer to another hosting company..IN GERMANY maybe 1und1.com wh sucks too..but im able to access my wp admin...
10:08:59 PMSteve im getting really pissed off now...i have been a customer for 12+ years..
10:09:02 PMLuke B Ok Steve, I've got a couple recommendations for how to handle this. These blocks are temporary
10:09:16 PMLuke B You can connect via VPN of Proxy for the time being while the blocks expire
10:09:47 PMLuke B Also if the ISP is unwilling to change your IP you can work with them to clean the IP off the blacklists
10:09:51 PMSteve either whitelist my ip 121.54.58.241 or i transfer all my 160 domains..
10:10:02 PMLuke B Here are the lists Blocked - see http://www.spamhaus.org/query/ip/121.54.58.241/32 Blocked - see http://www.spamcop.net/w3m?action=checkblock&ip=121.54.58.241 Blocked - see http://cbl.abuseat.org/lookup.cgi?ip=121.54.58.241 Blocked - see http://psbl.surriel.com/listing?ip=121.54.58.241
10:10:09 PMSteve yes and both are STUPID!!!
10:10:21 PMSteve both my isp and YOU!
10:10:50 PMSteve i thought you would be smarter that my ISP IN THE PHILIPPINES!!!
10:11:09 PMSteve but you just as STUPID and IGNORANT
10:11:21 PMSteve ok have it your way..
10:11:43 PMSteve I will go with another hosting company..
10:11:48 PMSteve ok?
10:12:02 PMSteve Ok with you LUKE!
10:12:37 PMSteve then you can explain to our sepieiors why you let a 12 yaer customer go..
10:12:47 PMSteve seniors
10:13:04 PMLuke B Steve, I'm trying to work with you.
10:13:14 PMSteve because you couldnt fix a simple problem
10:13:49 PMSteve no your not "trying to work with me" your telling me my ISP is to blame..
10:14:05 PMSteve yes i agree they suck...
10:14:20 PMLuke B Do you think they would work with you to get that IP off the blacklists?
10:14:27 PMSteve Im asking you to whitelist a simple ip address..
10:15:01 PMSteve good.then YOU CALL smart.com.ph and tell them to change my ip address..
10:15:13 PMSteve tey WONT!!!!!!
10:16:47 PMSteve put me with someone with authority in your company , a floor supervisor...im an ESCALATED!!! LONG TIME CUSTOMER!!!! I WANT A SUPERVISOR!!!! NOW!!!!
10:18:02 PMLuke B Ok Steve, I'm going to reach out to our Customer Service department and see what can be done
10:18:06 PMSteve YOU CALL smart.com.ph and have them change my ip address...LOL you will be talking to the most retarded company in the WORLD!]
10:18:08 PMSteve
10:19:11 PMSteve Stop blaming my isp..its you..Hostgator.com i need to whitelist and IP address and your refusing to DO YOUR JOB!!!
10:19:57 PMSteve DO YOUR JOB SIR LUKE B and stop pointing your finger at my isp ok?
10:20:52 PMSteve SIMPLY WHITELIST MY IP ADDRESS!!!!! 121.54.58.241 SIMPLE!!!!! DUA your being a retard!!!
10:21:03 PMSteve just like my ISP!!!
10:21:31 PMSteve or put me with someone who can!
10:22:09 PMSteve if you cant whitelist me then forward me to a person that can ok?
10:22:19 PMSteve and stop wasting my time ok?
10:24:00 PMSteve GET ME A SUPERVISOR NOW!!!! If the supervisor cant help me then i leave Hostgator for good..last chance to GET THIS RIGHT!
10:24:31 PMLuke B I'm working with Customer Service right now on this issue Steve.
10:25:06 PMSteve 160 domains and allot of really BAD feedback...it will take me 2 weeks to transfer all the domanins to another host...
10:27:13 PMSteve this si what you needed to do in the first place..this is what's called an "ESCALATION" with a 12 year customer im asking for a simple whitelist on 1 ip...MY GOD WTF do i need to do to get this done!!!!?????
10:28:24 PMSteve i am also recording this..this will either go on my blog or not..better to resolve this matter NOW!!!
10:29:25 PMLuke B Ok Steve can you try to login using this link? philippineswebhosting.com/wp-login.php
10:30:27 PMSteve Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
10:31:00 PMLuke B Ok thank you for trying that for me Steve
10:31:05 PMSteve i have 1 50mb connection here fiboroptic i pay 400usd a month for this connection\
10:31:21 PMSteve i dont think you understand
10:31:49 PMSteve i need this ip WHITELISTED!!!!!!!~!~!@!@#@$%$%#!@!!@@!@@##@@!$$#@
10:32:01 PMSteve do you understand?
10:32:20 PMSteve or im done with you
10:32:31 PMSteve simple as i can put it
10:32:57 PMSteve whitelist this ip or im done with HG after 12 years
10:32:58 PMSteve
10:33:15 PMSteve UNDERSTAND!!!!!!!!
10:33:26 PMLuke B Thank you for that again Steve, we are hammering around some potential fixes in the background. Andrew is reviewing this in preparation for taking the chat, bear with us a moment.
10:33:37 PMSteve maybe that doest matter to you?
10:33:52 PMSteve bS
10:34:37 PMLuke B Steve I'm transferring you to Andrew now, he is going to handle you from here on out
10:35:11 PMSteve Im a Linux programmer...im not stupid...ok..its simple..i just need to talk to the right people..and oviously your NOT THEM!!!
10:35:38 PMSteve stop transfering me..my god
10:36:01 PMAndrew M My name is Andrew from our Customer Service Management department. I certainly apologize on behalf of HostGator for any frustrations related to the issues with accessing your wordpress admin panel at http://www.philippineswebhosting.com/wp-admin
10:36:25 PMSteve your techs are ill trained...
10:37:27 PMAndrew M Can you please clear your browser history and cache and try to access http://www.philippineswebhosting.com/wp-admin ? I have added some code to the .htaccess that could possibly address the error you were reporting.
10:37:40 PMSteve are you a lennox programer oh...please say you are..
10:38:04 PMAndrew M No I am not. I am the supervisor on duty.
10:38:59 PMSteve my god your team is ill equipped to handle situations regarding any lennox programing :(
10:39:34 PMAndrew M We do not provide direct coding support but I did look into the error you reported and did not see any mod_security rules being hit on the server. I did find information about the error through wordpress' support and I have potentially corrected this issue. It is quite difficult correct an issue we are not able to recreate because we were not seeing any errors when attempting to access the wordpress admin panel at http://www.philippineswebhosting.com/wp-admin
10:40:00 PMSteve oh so your the person who relays the concerns to the lennox programmers? hmmmmm
10:40:26 PMAndrew M We are not programmers. We do not offer direct support of coding issues. We certainly can assist with troubleshooting but most coding issues are outside of the scope of our support. Were you able to test http://www.philippineswebhosting.com/wp-admin again after clearing your history and cache?
10:40:28 PMSteve no its simple if your a programmer like me..
10:41:20 PMSteve so sad but NO Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. still Blocked by Mod_security
10:41:49 PMAndrew M I have gone through the error logs and no mod_security rules are being hit currently.
10:44:18 PMSteve my suggestion to you MR floor supervisor is to hire lennox programmers who know their stuff..just good advice..Obviously they don't know anything about mod_security and cant do their job ...MR FLOOR SUPERVISOR!!!
10:46:46 PMSteve I was a FLOOR SUPERVISOR for 4 years a DELL COMPUTERS!!! I know what your techs should know...and obviously they do not..know or are got given the TOOLS TO DO THEIR JOB PROPERLY!!!
10:46:46 PMAndrew M May I please have a moment I am looking into the logs further as I was unable to find any mod_security rules being blocked at this time.
10:48:14 PMSteve well look into the ip address 121.54.58.241 it seems to be blocked within your hosting company...
10:48:37 PMSteve research it 121.54.58.241
10:48:41 PMAndrew M Your IP address 121.54.58.241 is currently not being blocked on the server. It is not in the IP table for blocks at this time.
10:49:05 PMSteve is in spamhaus i know and other lists
10:50:12 PMAndrew M Spamhaus is not HostGator. That is a email blacklist that is not even used by hosting companies. That would not cause any issues with the website. If that was a related issue it would most likely cause issues with sending and receiving emails. It would not cause an error that references mod_security rules.
10:50:27 PMSteve REALLY? then why cant i log into ANY of my accounts via WordPress Admin ??? Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
10:51:09 PMAndrew M I am currently still investigating this error but I do know 100% that spamhaus and other RLB is not related to this issue as that would only relate to email issues.
10:51:48 PMAndrew M Also please attempt to try http://philippineswebhosting.com/wp-admin to recreate the error. It does seem a mod_security rule was found that was only being hit by your IP address 121.54.58.241
10:51:48 PMSteve MOD_SECURITY comes from the server and can only be resolved by IP whitelisting lol which im REQUESTING!!!!!!!!!!
10:52:05 PMAndrew M I have whitelisted this mod_security rule at this time. Can you please test this out?
10:52:38 PMAndrew M IP addresses are not whitelisted for mod_security rules. The rule that is hit gets whitelisted.
10:52:43 PMAndrew M Please test this out now.
10:53:49 PMSteve THEN WHITELIST IT IN THE SERVER YOU IDIOTS!!!! DO YOU UNDERSTAND!!! OR ARE YOU RETARDED!!! and don't know how to whitelist ip's in Linux servers...are you really that stupid?
10:54:27 PMAndrew M Please keep this chat professional. I am not retarded or stupid. I am attempting to assist you.
10:54:35 PMSteve oh....ad me to the gui...i will help you solve the problem...
10:54:37 PMAndrew M Have you tested this out yet as I have whitelisted this rule.
10:55:10 PMSteve oviously if you ont know your own servers
10:55:20 PMSteve dont
10:55:52 PMAndrew M If this chat can not stay professional it will be ended. I have whitelisted the mod_security rule your IP address was hitting. Have you tested this out to see if you are getting this error still?
10:56:01 PMSteve would you like me to reffernce the prosedure for your admin?
10:56:11 PMAndrew M That is not required.
10:56:25 PMAndrew M Can you please answer the question I have asked you
10:56:32 PMSteve really?
10:56:43 PMAndrew M Have you tested this out since we have whitelisted the mod_security rule?
10:59:21 PMSteve yes it seems that you have solved the problem now...after countless sessions with support...my problem now is why you coulding to this with a SIMPLE TICKET? well i guess as my mother said. "THE SQUEAKY WHEEL GETS THE OIL" but we all know that is NOT THE WAY TO DO BUSINESS!!!
10:59:36 PMAndrew M Great. Do you have any other questions for me today?
11:01:06 PMSteve NO and i will post all my 20 inquires on my blog...i have recorded every chat..my question was why would it take 20 chat sessions to get a simple thisng like whitelisting and ip done?
11:01:34 PMAndrew M Have a nice day. Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out.
WHY? IS SO SIMPLE IT SHOULD HAVE BEEN DONE 2 MONTHS AGO..
Welcome To Live Chat
Print Rate And Exit
9:30:30 PM
Kaneko S
Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PM
Steve
Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PM
Steve
Luke B was helping me but we were disconnected :(
9:33:06 PM
Steve
if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PM
Steve
hello are you there Kaneko?
9:34:24 PM
Kaneko S
transferring...
9:34:36 PM
Steve
thanks :)
9:36:59 PM
Luke B
Ok, I'm here Steve.
9:37:33 PM
Steve
thanks bro..sorry i had an irate client..
9:37:46 PM
Luke B
No problem, what seems to be the issue today?
9:38:29 PM
Steve
so..can you help me with whitelisting my ip 121.54.58.241 in both my accounts?
9:38:55 PM
Steve
is seems that mod_security is the issue here
9:39:35 PM
Steve
i will repeat as follows:
9:39:37 PM
Steve
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:40:29 PM
Luke B
I'm going to start troubleshooting now, allow me a few minutes to get this process started.
9:40:32 PM
Steve
Hope that you out of over 20 techs can help me as i have been a customer for over 12 years now...
9:40:53 PM
Steve
thanks sir!
9:42:20 PM
Luke B
I'll try!
9:42:33 PM
Steve
I have been on suport over 20 times for this same issue..cant seem to get anywhere? i don't know whay such a simple request would take over 20 hrs of suppors time.. just saying.
9:44:50 PM
Steve
I know this is a "SIMPLE REQUEST" easily solved but it seems i have been given the runaround with support at HG! as well as many other customers having the same issue as posted in many different forms..i will elaborate if need be sir..
9:45:55 PM
Luke B
Sure go ahead, any details you have might help me troubleshoot this
9:46:55 PM
Steve
I hope your at a higher up position than just the simple "tech support" who seem to have no authority to make such adjustments in my accounts. Just saying..
9:47:02 PM
Steve
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:47:15 PM
Steve
copy of the details...
9:48:11 PM
Steve
this is as detailed as i can get..but i cant seem to get and answer from anyone here at your company sir...
9:48:33 PM
Steve
i cant get and answer..
9:49:36 PM
Steve
i Hope Sir Luke..that you can help me resolve this quickly and easyly..
9:54:13 PM
Luke B
Ok Steve, you are correct it does look like that IP address is blocked. Unfortunately its not something that I am able to resolve. The only recommendation that can be made is to contact your ISP and try to resolve this. I apologize for the inconvenience this causes you.
9:54:57 PM
Steve
then put me in touch with the person who can resolve my ip..
9:55:19 PM
Steve
did you read my reply?
9:55:52 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:56:01 PM
Steve
READ!!!!!!
9:56:26 PM
Steve
changing my ip is NOT AN OPTION!!!
9:57:04 PM
Luke B
I don't understand why changing the IP is not an option, that is a basic request that any ISP should provide for the very reason you are experiencing today.
9:57:12 PM
Steve
FIX MY PROBLEM OR I TRANSFER TO ANOTHER HOSTING COMPANY!!!
9:58:18 PM
Steve
2 options...fix it or i terminate 160 websites and go with another host...its that simple sir LUKE!
9:58:33 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
9:58:43 PM
Steve
READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
9:59:06 PM
Steve
(i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
9:59:14 PM
Luke B
Let me reach out and see if there's anything else I can do Steve. Hold on for me please
10:00:48 PM
Steve
(i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) this solution is useless.
10:00:48 PM
Steve
10:01:18 PM
Steve
DO YOU UNDERSTAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:01:46 PM
Luke B
Yes Steve, I understand. Let me see if there are any alternative resolutions that I can pursue for you. Hold on for me
10:02:01 PM
Steve
MY ISP REFUSES TO CHANGE THE IP!!!! OK DO YOU UNDERSTAND!!!
10:02:34 PM
Steve
I NEED THE IP WHITELISTED!!! DO YOU UNDERSTAND!!!!!!
10:03:05 PM
Steve
do you freaken understand?
10:04:33 PM
Luke B
Steve I understand what you are saying and I understand that you are very frustrated on this. Allow me some time to see if there is something that can be done for you.
10:05:57 PM
Steve
i will transfer al my domains 160 domains and destroy You Hostgator.com on social networks...all 20 chat sessions have been recorded..so everyone can read them. this is business...nothing personal..but if i cant get the PROBLEM RESOLVED!!! i will Cancel all my accounts!!! DO YOU UNDERSTAND!!!!!?????
10:08:21 PM
Steve
This is a simple request pleas whitelist my ip..ok? If your umn able to do this then i will transfer to another hosting company..IN GERMANY maybe 1und1.com wh sucks too..but im able to access my wp admin...
10:08:59 PM
Steve
im getting really pissed off now...i have been a customer for 12+ years..
10:09:02 PM
Luke B
Ok Steve, I've got a couple recommendations for how to handle this. These blocks are temporary
10:09:16 PM
Luke B
You can connect via VPN of Proxy for the time being while the blocks expire
10:09:47 PM
Luke B
Also if the ISP is unwilling to change your IP you can work with them to clean the IP off the blacklists
10:09:51 PM
Steve
either whitelist my ip 121.54.58.241 or i transfer all my 160 domains..
10:10:02 PM
Luke B
Here are the lists Blocked - see spamhaus.org/query/ip/121.54.58.241/32
Blocked - see spamcop.net/w3m?action=checkblock&ip=121.54.58.241
Blocked - see cbl.abuseat.org/lookup.cgi?ip=121.54.58.241
Blocked - see psbl.surriel.com/listing?ip=121.54.58.241
10:10:09 PM
Steve
yes and both are STUPID!!!
10:10:21 PM
Steve
both my isp and YOU!
10:10:50 PM
Steve
i thought you would be smarter that my ISP IN THE PHILIPPINES!!!
10:11:09 PM
Steve
but you just as STUPID and IGNORANT
10:11:21 PM
Steve
ok have it your way..
10:11:43 PM
Steve
I will go with another hosting company..
10:11:48 PM
Steve
ok?
10:12:02 PM
Steve
Ok with you LUKE!
10:12:37 PM
Steve
then you can explain to our sepieiors why you let a 12 yaer customer go..
10:12:47 PM
Steve
seniors
10:13:04 PM
Luke B
Steve, I'm trying to work with you.
10:13:14 PM
Steve
because you couldnt fix a simple problem
10:13:49 PM
Steve
no your not "trying to work with me" your telling me my ISP is to blame..
10:14:05 PM
Steve
yes i agree they suck...
10:14:20 PM
Luke B
Do you think they would work with you to get that IP off the blacklists?
10:14:27 PM
Steve
Im asking you to whitelist a simple ip address..
10:15:01 PM
Steve
good.then YOU CALL smart.com.ph and tell them to change my ip address..
10:15:13 PM
Steve
tey WONT!!!!!!
10:16:47 PM
Steve
put me with someone with authority in your company , a floor supervisor...im an ESCALATED!!! LONG TIME CUSTOMER!!!! I WANT A SUPERVISOR!!!! NOW!!!!
10:18:02 PM
Luke B
Ok Steve, I'm going to reach out to our Customer Service department and see what can be done
10:18:06 PM
Steve
YOU CALL smart.com.ph and have them change my ip address...LOL you will be talking to the most retarded company in the WORLD!]
10:18:08 PM
Steve
10:19:11 PM
Steve
Stop blaming my isp..its you..Hostgator.com i need to whitelist and IP address and your refusing to DO YOUR JOB!!!
10:19:57 PM
Steve
DO YOUR JOB SIR LUKE B and stop pointing your finger at my isp ok?
10:20:52 PM
Steve
SIMPLY WHITELIST MY IP ADDRESS!!!!! 121.54.58.241 SIMPLE!!!!! DUA your being a retard!!!
10:21:03 PM
Steve
just like my ISP!!!
10:21:31 PM
Steve
or put me with someone who can!
10:22:09 PM
Steve
if you cant whitelist me then forward me to a person that can ok?
10:22:19 PM
Steve
and stop wasting my time ok?
10:24:00 PM
Steve
GET ME A SUPERVISOR NOW!!!! If the supervisor cant help me then i leave Hostgator for good..last chance to GET THIS RIGHT!
10:24:31 PM
Luke B
I'm working with Customer Service right now on this issue Steve.
10:25:06 PM
Steve
160 domains and allot of really BAD feedback...it will take me 2 weeks to transfer all the domanins to another host...
10:27:13 PM
Steve
this si what you needed to do in the first place..this is what's called an "ESCALATION" with a 12 year customer im asking for a simple whitelist on 1 ip...MY GOD WTF do i need to do to get this done!!!!?????
10:28:24 PM
Steve
i am also recording this..this will either go on my blog or not..better to resolve this matter NOW!!!
Verified!
Send
Chat session #1
7:22:52 PM
Salah A
Welcome to Live Chat. My name is Salah. How may I help you today?
7:23:58 PM
Steve
Hi Salah...i hope you can help me with a small problem i having
7:24:08 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:25:04 PM
Steve
so maybe you will be able to help me?
7:25:42 PM
Steve
as i see many others are having the same problem with hostgator.com but with no resolution..huhuhuhu
7:28:46 PM
Steve
I have been a customer of yours for over 12 years..i would hate to move 160 websites to another host..but..its getting to the point that i cant do my job...PLEASE HELP ME :)
7:29:40 PM
Steve
still there?
7:29:59 PM
Steve
HELOOO HG?
7:30:19 PM
Steve
Still with me?
7:30:53 PM
Steve
HELOOOOOO?
7:31:03 PM
Steve
anyone there?
disconnected...
chat session #2 with hostgator
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
Verified!
Send
Chat Session #3
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
Verified!
Send
Chat session # 4
Welcome To Live Chat
Print Rate And Exit
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
8:29:38 PM
Francisco D
One moment please while I investigate this issue for you.
8:30:05 PM
Steve
Thank you so much... Francisco...
8:30:23 PM
Steve
Thank you for all you help SIR!
Verified!
Send
7:49:36 PM
Mycal B
Hi there, I can help you with your logins and passwords today. :)
7:50:01 PM
Steve
Hi Mycal..
7:51:04 PM
Steve
yes im having a problem logging into 160 accounts today..yesterday and for the last few months..with no solution..maybe you can help me?
7:51:40 PM
Mycal B
The passwords?
7:51:54 PM
Steve
Tickets? don't seem to work...calling doesnt seem to work either..
7:52:22 PM
Steve
mod_security errors on all 160 of my accounts..
7:53:49 PM
Steve
the last tech on chat never responded LOL ... Salah
7:54:07 PM
Steve
sounds like india?
7:54:30 PM
Mycal B
One moment please.
7:54:33 PM
Steve
hello? still there?
7:54:47 PM
Steve
ok..
7:54:54 PM
Mycal B
Yes, One moment please.
7:55:14 PM
Steve
Thanks :)
7:56:08 PM
Mycal B
He's not here at the moment, How can I assist you?
7:56:51 PM
Steve
im glad you asked..
7:57:11 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
7:57:53 PM
Steve
BTW im a 12 year customer... :(
7:58:54 PM
Mycal B
Where are you viewing this error
7:59:13 PM
Steve
a VERY SIMPLE request that seems to be impossible with HG..i really dont know why..
7:59:43 PM
Steve
PLEASE READ on all 160 accounts i am "viewing this error"
8:00:05 PM
Steve
i thought i had made this VERY CLEAR!
8:00:39 PM
Steve
again here is my problem:
8:00:50 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:01:54 PM
Steve
i need my ip address removed from mod_security can you help me?
8:02:23 PM
Steve
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
8:03:01 PM
Steve
this is a problem with mod_security...DO YOU UNDERSTAND?
8:03:11 PM
Mycal B
One moment while I look into this for you.
8:03:45 PM
Steve
ok thanks you i will be standing by pantly ...again...
8:04:43 PM
Steve
are you based in USA?
8:04:44 PM
Mycal B
I'm going to transfer you up to another agent who can assist further. One moment.
8:05:07 PM
Steve
better...YES!
8:07:40 PM
Steve
when will you transfer me and will i have to start a new chat session? or just wait 1 hr again?
8:10:20 PM
Steve
You see..my problem is i make 100USD per hr for my business..so far i have wasted over 6 hrs with HG ergo this is costing me a lot of money....i need a Host that will take care of my problems in a timely manner..I hope you UNDERSTAND!
8:10:21 PM
William L
Hello, hope you are having a wonderful day! My name is William and I'd be glad to assist you with any questions you may have today.
8:10:25 PM
William L
Please allow me a few moment to review your account, I will return soon with an update.
8:11:14 PM
Steve
Hi William..nice to meet you..im Steve a frustrated customer of HG :(
8:11:46 PM
Steve
i will update you on my problem..
8:11:58 PM
William L
I understand the problem
8:12:05 PM
William L
Mod security is not allowing you to view your sites.
8:12:09 PM
Steve
this is my ip address 121.54.58.241
I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin
I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin?
on all my hostgator accounts im getting this error:
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
Thanks
8:12:29 PM
Steve
many do not..wanted to be CRYSTAL CLEAR!!!
8:12:36 PM
Steve
sorry
8:14:55 PM
Steve
didnt mean to insult your intelligence...i simply need the ip to get whitelisted asap so i can do my job..
8:15:19 PM
Steve
simple request right?
8:16:01 PM
William L
I am currently still working on your issue. Again, I really appreciate for your patience.
8:16:55 PM
Steve
no problem sir..if you can solve my problem? then HG needs you give you a rase.. :)
8:17:23 PM
Steve
so far i cant get this IP whitelisted...
8:19:25 PM
William L
Unfortunately, I am unable to locate/resolve the issue on my end. I will be escalating your issue with our L3 Support. Please stand by and remain in chat and our L3 support will be greeting you shortly.
8:20:50 PM
Steve
ok thank you...this wat i was asking for through support..but L3 was not available at that time for some reason..Your the MAN!
8:21:53 PM
Steve
I hope that this will be resolved SOON because if i cant post on my blogs..i loose money..and if i loose money HG doesnt get paid..
8:22:22 PM
Steve
i took a 400usd hit on my blogs this month for this reason..
8:23:11 PM
Steve
this is how i make my livivng..hope that you get this problem resolved QUICKLY!!!
8:25:14 PM
Francisco D
Thank you for contacting Live Support, my name is Francisco.
8:25:47 PM
Steve
I expect to be able to access my blogs withing 24 hrs..again this is my ip 121.54.58.241 please make sure this is WHITELISTED!!!!! if not? i will be forced to leave HG and go with another host with 160 websites which will be a HUGE PITA for me..but im going to do it...24 hrs should be enouh time right?
8:26:27 PM
Steve
Thanks Francisco i hope that you can solve this on-going problem for me..
8:27:06 PM
Steve
how long wil it take to un-block my ip adress?
8:27:23 PM
Steve
Francisco please...how long?
8:28:25 PM
Steve
i just need this ip 121.54.58.241 unblocked from mod_security asap from both my accounts..
8:29:38 PM
Francisco D
One moment please while I investigate this issue for you.
8:30:05 PM
Steve
Thank you so much... Francisco...
8:30:23 PM
Steve
Thank you for all you help SIR!
8:32:43 PM
Francisco D
That's not the way mod_security works. It doesn't block IP addresses, it blocks scripts/requests.
8:32:49 PM
Francisco D
Where can I see the mod_security error?
8:34:27 PM
Steve
philippineswebhosting.com/wp-admin under the ip address 121.54.58.241 which is currently BLOCKED by mod_security
8:35:42 PM
Steve
this is my MAIN resellers account as well as pwdmarketing.com which is also blocked by ip address 121.54.58.241 showing the same error on both accounts.
8:36:02 PM
Steve
but when i use a proxy server it loggs me in no problem?
Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account.
There are over 160 websites i cant access and this is costing me ALOT of money and time.
8:36:31 PM
Francisco D
I will check the firewall for you, one moment please.
8:36:45 PM
Steve
Thank you sir
8:37:44 PM
Francisco D
The IP address "121.54.58.241" is not blocked in the firewall. I am checking your .htaccess now.
8:38:13 PM
Francisco D
Can you please try to log in now?
8:39:50 PM
Steve
Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. Philippineswebhosting.com :) huhuhuhuhuhu
8:40:27 PM
Steve
philippineswebdesign.com/wp-login.php Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
8:40:43 PM
Steve
:(
8:41:12 PM
Steve
when i use hidemyass.com accepted...
8:41:54 PM
Francisco D
I am checking this for you.
8:41:58 PM
Francisco D
One moment please.
8:42:08 PM
Steve
so what your saying is i need to sign up with hidemyass.com to access my sights?
8:42:36 PM
Steve
thanks bro..
8:43:36 PM
Steve
im uper not understanding why you cant simply whitelist 121.54.58.241 im really not understanding this..
8:44:11 PM
Steve
121.54.58.241 whitelist in th gui for lenux...
8:45:32 PM
Steve
i have run apache servers before its so easy to whitelist an ip address...
8:46:03 PM
Francisco D
That IP address is not blocked in the IPtables. Please try to log in with another browser.
8:46:49 PM
Steve
let me clear cookies and history and try again..my appoligies..
8:47:12 PM
Francisco D
No problem, take your time.
8:47:44 PM
Steve
Thanks for hanging in there with me :)
8:48:15 PM
Francisco D
You're welcome.
chat session #5
Welcome To Live Chat
Print Rate And Exit
9:08:02 PM
Luke B
Thank you for contacting Live Chat! My name is Luke, and I will be your web hosting assistant today. How can I help you?
9:12:01 PM
Luke B
Are you still there?
9:14:59 PM
Luke B
This chat will now be terminated due to inactivity. If you need further assistance, please start a new chat session so we can help. If you experienced any technical difficulties, please consider leaving a note in your comment so we may work to improve our service for you. Take care and have a great day!
9:15:08 PM
System
This chat session has ended.
Verified! after 8 min but 20 min wait time?
Send
9:30:30 PM
Kaneko S
Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PM
Steve
Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PM
Steve
Luke B was helping me but we were disconnected :(
9:33:06 PM
Steve
if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PM
Steve
hello are you there Kaneko?
9:34:24 PM
Kaneko S
transferring...
9:34:36 PM
Steve
thanks :)
connecting to Luke B
Chat ID: 29899393 Initial Question: >>>> Existing Customer <<<< Package Type: Reseller | Issue: Technical Support - Logins & Passwords | Domain: philippineswebhosting.com
9:30:30 PMKaneko S Thank you for contacting Live Support. My name is Kaneko. How may I assist you?
9:31:16 PMSteve Hi Kaneko...i would like to have my IP whitelisted..
9:32:10 PMSteve Luke B was helping me but we were disconnected :(
9:33:06 PMSteve if you could kindly connect me with Luke B maybe i can get my problem resolved?
9:34:23 PMSteve hello are you there Kaneko?
9:34:24 PMKaneko S transferring...
9:34:36 PMSteve thanks :)
9:36:59 PMLuke B Ok, I'm here Steve.
9:37:33 PMSteve thanks bro..sorry i had an irate client..
9:37:46 PMLuke B No problem, what seems to be the issue today?
9:38:29 PMSteve so..can you help me with whitelisting my ip 121.54.58.241 in both my accounts?
9:38:55 PMSteve is seems that mod_security is the issue here
9:39:35 PMSteve i will repeat as follows:
9:39:37 PMSteve I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:40:29 PMLuke B I'm going to start troubleshooting now, allow me a few minutes to get this process started.
9:40:32 PMSteve Hope that you out of over 20 techs can help me as i have been a customer for over 12 years now...
9:40:53 PMSteve thanks sir!
9:42:20 PMLuke B I'll try!
9:42:33 PMSteve I have been on suport over 20 times for this same issue..cant seem to get anywhere? i don't know whay such a simple request would take over 20 hrs of suppors time.. just saying.
9:44:50 PMSteve I know this is a "SIMPLE REQUEST" easily solved but it seems i have been given the runaround with support at HG! as well as many other customers having the same issue as posted in many different forms..i will elaborate if need be sir..
9:45:55 PMLuke B Sure go ahead, any details you have might help me troubleshoot this
9:46:55 PMSteve I hope your at a higher up position than just the simple "tech support" who seem to have no authority to make such adjustments in my accounts. Just saying..
9:47:02 PMSteve I cannot access my wordpress dashboard at philippineswebhosting.com/wp-admin I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:47:15 PMSteve copy of the details...
9:48:11 PMSteve this is as detailed as i can get..but i cant seem to get and answer from anyone here at your company sir...
9:48:33 PMSteve i cant get and answer..
9:49:36 PMSteve i Hope Sir Luke..that you can help me resolve this quickly and easyly..
9:54:13 PMLuke B Ok Steve, you are correct it does look like that IP address is blocked. Unfortunately its not something that I am able to resolve. The only recommendation that can be made is to contact your ISP and try to resolve this. I apologize for the inconvenience this causes you.
9:54:57 PMSteve then put me in touch with the person who can resolve my ip..
9:55:19 PMSteve did you read my reply?
9:55:52 PMSteve this is my ip address 121.54.58.241 I cannot access my wordpress dashboard at www.philippineswebhosting.com/wp-admin/ I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:56:01 PMSteve READ!!!!!!
9:56:26 PMSteve changing my ip is NOT AN OPTION!!!
9:57:04 PMLuke B I don't understand why changing the IP is not an option, that is a basic request that any ISP should provide for the very reason you are experiencing today.
9:57:12 PMSteve FIX MY PROBLEM OR I TRANSFER TO ANOTHER HOSTING COMPANY!!!
9:58:18 PMSteve 2 options...fix it or i terminate 160 websites and go with another host...its that simple sir LUKE!
9:58:33 PMSteve this is my ip address 121.54.58.241 I cannot access my wordpress dashboard at www.philippineswebhosting.com/wp-admin/ I have 2 other hosting accounts with hostmonster.com and bluehost.com all accounts are accessible, no problems. My question is why are my hostgator.com accounts not accessable via wp admin? on all my hostgator accounts im getting this error: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. but when i use a proxy server it loggs me in no problem? Its oviously a problem with my ip address 121.54.58.241 which is static and cant be changed (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless. I will need this ip address whitelisted on the Mod_Security on both my servers please (philippineswebhosting.com and pwdmarketing.com..also for pwdmarketing.com unlimited baby account. There are over 160 websites i cant access and this is costing me ALOT of money and time. Thanks
9:58:43 PMSteve READ!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
9:59:06 PMSteve (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) solution is useless.
9:59:14 PMLuke B Let me reach out and see if there's anything else I can do Steve. Hold on for me please
10:00:48 PMSteve (i have already contacted the retards at my ISP MANY TIMES even spoke to a supervisor in retards to changing my ip address, wasted countless hours on the phone with them and they dont understand what im talking about ego:retards) so that (changing my ip address) this solution is useless.
10:00:48 PMSteve
10:01:18 PMSteve DO YOU UNDERSTAND!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
10:01:46 PMLuke B Yes Steve, I understand. Let me see if there are any alternative resolutions that I can pursue for you. Hold on for me
10:02:01 PMSteve MY ISP REFUSES TO CHANGE THE IP!!!! OK DO YOU UNDERSTAND!!!
10:02:34 PMSteve I NEED THE IP WHITELISTED!!! DO YOU UNDERSTAND!!!!!!
10:03:05 PMSteve do you freaken understand?
10:04:33 PMLuke B Steve I understand what you are saying and I understand that you are very frustrated on this. Allow me some time to see if there is something that can be done for you.
10:05:57 PMSteve i will transfer al my domains 160 domains and destroy You Hostgator.com on social networks...all 20 chat sessions have been recorded..so everyone can read them. this is business...nothing personal..but if i cant get the PROBLEM RESOLVED!!! i will Cancel all my accounts!!! DO YOU UNDERSTAND!!!!!?????
10:08:21 PMSteve This is a simple request pleas whitelist my ip..ok? If your umn able to do this then i will transfer to another hosting company..IN GERMANY maybe 1und1.com wh sucks too..but im able to access my wp admin...
10:08:59 PMSteve im getting really pissed off now...i have been a customer for 12+ years..
10:09:02 PMLuke B Ok Steve, I've got a couple recommendations for how to handle this. These blocks are temporary
10:09:16 PMLuke B You can connect via VPN of Proxy for the time being while the blocks expire
10:09:47 PMLuke B Also if the ISP is unwilling to change your IP you can work with them to clean the IP off the blacklists
10:09:51 PMSteve either whitelist my ip 121.54.58.241 or i transfer all my 160 domains..
10:10:02 PMLuke B Here are the lists Blocked - see http://www.spamhaus.org/query/ip/121.54.58.241/32 Blocked - see http://www.spamcop.net/w3m?action=checkblock&ip=121.54.58.241 Blocked - see http://cbl.abuseat.org/lookup.cgi?ip=121.54.58.241 Blocked - see http://psbl.surriel.com/listing?ip=121.54.58.241
10:10:09 PMSteve yes and both are STUPID!!!
10:10:21 PMSteve both my isp and YOU!
10:10:50 PMSteve i thought you would be smarter that my ISP IN THE PHILIPPINES!!!
10:11:09 PMSteve but you just as STUPID and IGNORANT
10:11:21 PMSteve ok have it your way..
10:11:43 PMSteve I will go with another hosting company..
10:11:48 PMSteve ok?
10:12:02 PMSteve Ok with you LUKE!
10:12:37 PMSteve then you can explain to our sepieiors why you let a 12 yaer customer go..
10:12:47 PMSteve seniors
10:13:04 PMLuke B Steve, I'm trying to work with you.
10:13:14 PMSteve because you couldnt fix a simple problem
10:13:49 PMSteve no your not "trying to work with me" your telling me my ISP is to blame..
10:14:05 PMSteve yes i agree they suck...
10:14:20 PMLuke B Do you think they would work with you to get that IP off the blacklists?
10:14:27 PMSteve Im asking you to whitelist a simple ip address..
10:15:01 PMSteve good.then YOU CALL smart.com.ph and tell them to change my ip address..
10:15:13 PMSteve tey WONT!!!!!!
10:16:47 PMSteve put me with someone with authority in your company , a floor supervisor...im an ESCALATED!!! LONG TIME CUSTOMER!!!! I WANT A SUPERVISOR!!!! NOW!!!!
10:18:02 PMLuke B Ok Steve, I'm going to reach out to our Customer Service department and see what can be done
10:18:06 PMSteve YOU CALL smart.com.ph and have them change my ip address...LOL you will be talking to the most retarded company in the WORLD!]
10:18:08 PMSteve
10:19:11 PMSteve Stop blaming my isp..its you..Hostgator.com i need to whitelist and IP address and your refusing to DO YOUR JOB!!!
10:19:57 PMSteve DO YOUR JOB SIR LUKE B and stop pointing your finger at my isp ok?
10:20:52 PMSteve SIMPLY WHITELIST MY IP ADDRESS!!!!! 121.54.58.241 SIMPLE!!!!! DUA your being a retard!!!
10:21:03 PMSteve just like my ISP!!!
10:21:31 PMSteve or put me with someone who can!
10:22:09 PMSteve if you cant whitelist me then forward me to a person that can ok?
10:22:19 PMSteve and stop wasting my time ok?
10:24:00 PMSteve GET ME A SUPERVISOR NOW!!!! If the supervisor cant help me then i leave Hostgator for good..last chance to GET THIS RIGHT!
10:24:31 PMLuke B I'm working with Customer Service right now on this issue Steve.
10:25:06 PMSteve 160 domains and allot of really BAD feedback...it will take me 2 weeks to transfer all the domanins to another host...
10:27:13 PMSteve this si what you needed to do in the first place..this is what's called an "ESCALATION" with a 12 year customer im asking for a simple whitelist on 1 ip...MY GOD WTF do i need to do to get this done!!!!?????
10:28:24 PMSteve i am also recording this..this will either go on my blog or not..better to resolve this matter NOW!!!
10:29:25 PMLuke B Ok Steve can you try to login using this link? philippineswebhosting.com/wp-login.php
10:30:27 PMSteve Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
10:31:00 PMLuke B Ok thank you for trying that for me Steve
10:31:05 PMSteve i have 1 50mb connection here fiboroptic i pay 400usd a month for this connection\
10:31:21 PMSteve i dont think you understand
10:31:49 PMSteve i need this ip WHITELISTED!!!!!!!~!~!@!@#@$%$%#!@!!@@!@@##@@!$$#@
10:32:01 PMSteve do you understand?
10:32:20 PMSteve or im done with you
10:32:31 PMSteve simple as i can put it
10:32:57 PMSteve whitelist this ip or im done with HG after 12 years
10:32:58 PMSteve
10:33:15 PMSteve UNDERSTAND!!!!!!!!
10:33:26 PMLuke B Thank you for that again Steve, we are hammering around some potential fixes in the background. Andrew is reviewing this in preparation for taking the chat, bear with us a moment.
10:33:37 PMSteve maybe that doest matter to you?
10:33:52 PMSteve bS
10:34:37 PMLuke B Steve I'm transferring you to Andrew now, he is going to handle you from here on out
10:35:11 PMSteve Im a Linux programmer...im not stupid...ok..its simple..i just need to talk to the right people..and oviously your NOT THEM!!!
10:35:38 PMSteve stop transfering me..my god
10:36:01 PMAndrew M My name is Andrew from our Customer Service Management department. I certainly apologize on behalf of HostGator for any frustrations related to the issues with accessing your wordpress admin panel at http://www.philippineswebhosting.com/wp-admin
10:36:25 PMSteve your techs are ill trained...
10:37:27 PMAndrew M Can you please clear your browser history and cache and try to access http://www.philippineswebhosting.com/wp-admin ? I have added some code to the .htaccess that could possibly address the error you were reporting.
10:37:40 PMSteve are you a lennox programer oh...please say you are..
10:38:04 PMAndrew M No I am not. I am the supervisor on duty.
10:38:59 PMSteve my god your team is ill equipped to handle situations regarding any lennox programing :(
10:39:34 PMAndrew M We do not provide direct coding support but I did look into the error you reported and did not see any mod_security rules being hit on the server. I did find information about the error through wordpress' support and I have potentially corrected this issue. It is quite difficult correct an issue we are not able to recreate because we were not seeing any errors when attempting to access the wordpress admin panel at http://www.philippineswebhosting.com/wp-admin
10:40:00 PMSteve oh so your the person who relays the concerns to the lennox programmers? hmmmmm
10:40:26 PMAndrew M We are not programmers. We do not offer direct support of coding issues. We certainly can assist with troubleshooting but most coding issues are outside of the scope of our support. Were you able to test http://www.philippineswebhosting.com/wp-admin again after clearing your history and cache?
10:40:28 PMSteve no its simple if your a programmer like me..
10:41:20 PMSteve so sad but NO Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security. still Blocked by Mod_security
10:41:49 PMAndrew M I have gone through the error logs and no mod_security rules are being hit currently.
10:44:18 PMSteve my suggestion to you MR floor supervisor is to hire lennox programmers who know their stuff..just good advice..Obviously they don't know anything about mod_security and cant do their job ...MR FLOOR SUPERVISOR!!!
10:46:46 PMSteve I was a FLOOR SUPERVISOR for 4 years a DELL COMPUTERS!!! I know what your techs should know...and obviously they do not..know or are got given the TOOLS TO DO THEIR JOB PROPERLY!!!
10:46:46 PMAndrew M May I please have a moment I am looking into the logs further as I was unable to find any mod_security rules being blocked at this time.
10:48:14 PMSteve well look into the ip address 121.54.58.241 it seems to be blocked within your hosting company...
10:48:37 PMSteve research it 121.54.58.241
10:48:41 PMAndrew M Your IP address 121.54.58.241 is currently not being blocked on the server. It is not in the IP table for blocks at this time.
10:49:05 PMSteve is in spamhaus i know and other lists
10:50:12 PMAndrew M Spamhaus is not HostGator. That is a email blacklist that is not even used by hosting companies. That would not cause any issues with the website. If that was a related issue it would most likely cause issues with sending and receiving emails. It would not cause an error that references mod_security rules.
10:50:27 PMSteve REALLY? then why cant i log into ANY of my accounts via WordPress Admin ??? Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.
10:51:09 PMAndrew M I am currently still investigating this error but I do know 100% that spamhaus and other RLB is not related to this issue as that would only relate to email issues.
10:51:48 PMAndrew M Also please attempt to try http://philippineswebhosting.com/wp-admin to recreate the error. It does seem a mod_security rule was found that was only being hit by your IP address 121.54.58.241
10:51:48 PMSteve MOD_SECURITY comes from the server and can only be resolved by IP whitelisting lol which im REQUESTING!!!!!!!!!!
10:52:05 PMAndrew M I have whitelisted this mod_security rule at this time. Can you please test this out?
10:52:38 PMAndrew M IP addresses are not whitelisted for mod_security rules. The rule that is hit gets whitelisted.
10:52:43 PMAndrew M Please test this out now.
10:53:49 PMSteve THEN WHITELIST IT IN THE SERVER YOU IDIOTS!!!! DO YOU UNDERSTAND!!! OR ARE YOU RETARDED!!! and don't know how to whitelist ip's in Linux servers...are you really that stupid?
10:54:27 PMAndrew M Please keep this chat professional. I am not retarded or stupid. I am attempting to assist you.
10:54:35 PMSteve oh....ad me to the gui...i will help you solve the problem...
10:54:37 PMAndrew M Have you tested this out yet as I have whitelisted this rule.
10:55:10 PMSteve oviously if you ont know your own servers
10:55:20 PMSteve dont
10:55:52 PMAndrew M If this chat can not stay professional it will be ended. I have whitelisted the mod_security rule your IP address was hitting. Have you tested this out to see if you are getting this error still?
10:56:01 PMSteve would you like me to reffernce the prosedure for your admin?
10:56:11 PMAndrew M That is not required.
10:56:25 PMAndrew M Can you please answer the question I have asked you
10:56:32 PMSteve really?
10:56:43 PMAndrew M Have you tested this out since we have whitelisted the mod_security rule?
10:59:21 PMSteve yes it seems that you have solved the problem now...after countless sessions with support...my problem now is why you coulding to this with a SIMPLE TICKET? well i guess as my mother said. "THE SQUEAKY WHEEL GETS THE OIL" but we all know that is NOT THE WAY TO DO BUSINESS!!!
10:59:36 PMAndrew M Great. Do you have any other questions for me today?
11:01:06 PMSteve NO and i will post all my 20 inquires on my blog...i have recorded every chat..my question was why would it take 20 chat sessions to get a simple thisng like whitelisting and ip done?
11:01:34 PMAndrew M Have a nice day. Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out.
WHY? IS SO SIMPLE IT SHOULD HAVE BEEN DONE 2 MONTHS AGO..
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